Frequently asked questions
Everything you need to know before starting. For brands and creators.
General
What is Tandemio?
Tandemio is a marketplace for performance influencer marketing. We connect brands and creators across Europe and measure collaborations by real outcomes (clicks, sales), not by like counts.
Who is it for?
For small and medium brands that want to work with creators without an agency. And for creators with 1,000+ followers on Instagram, TikTok or YouTube who want to deal with brands directly.
How much does it cost?
Tandemio fee = 10% of bid (CPC) or 5% of order value (CPA). No monthly fees, no setup. Details on the pricing page.
What is hybrid CPA?
On a CPA campaign, the brand can optionally add a per-click bid. Creators then earn a reward for each verified click PLUS commission on conversions. A great compromise between guaranteed pay (CPC) and performance-only (CPA).
Which languages does it work in?
Web and app in 7 languages: CS, SK, EN, DE, PL, HU, ES. Multi-currency support in 13 currencies.
Who operates Tandemio?
Signal Core s.r.o., a Czech tech company based in Prague.
For brands
How fast can I launch my first campaign?
Sign-up + verification takes ~24 h. Creating a campaign another 5 minutes. First creators usually apply within 24-48 hours of publishing.
How do you vet creators?
We verify social profiles via a comment or bio code. Engagement rate and anti-fraud score are shown on every profile. You can filter by niche, region, audience size.
What if the campaign does not deliver?
You always pay only for what you got. CPA: pay only for real sales — if nobody buys, you spend nothing. CPC: you pay for every billable click (bot clicks filtered out), but whether a click converts depends on your product and landing page. Fixed fee: price is agreed upfront regardless of outcome.
Can I pause a campaign?
Yes, anytime. Pause stops new traffic but does not affect conversions already pending approval.
How does invoicing work?
Monthly VAT-compliant invoice (PDF + EDI). Payment from your wallet, which you top up via Stripe (card or SEPA).
For creators
When do I get my first payout?
Brands approve conversions within 30 days. Once approved, you can request a payout anytime (€20 minimum). Stripe / PayPal: 1-3 days. IBAN: 2-5 days.
What currency do I get paid in?
You can receive payouts in EUR, CZK, PLN, HUF, GBP, USD and 7 other currencies. The exchange rate locks at conversion approval (ECB rate + 1.5% spread).
What about taxes?
Tandemio generates DAC7 reporting automatically (mandatory in EU for creator economy above the threshold). Based on your tax residency. You can invoice via Tandemio or your own bookkeeping.
Can I decline a campaign?
Yes. Applying for a campaign is voluntary. You can decline a brand invite anytime, no penalty.
What if a brand does not approve my conversion?
Brand has 30 days to approve. If they decline unfairly, you can escalate to Tandemio support — we have dispute resolution procedures.
Security and privacy
Is Tandemio GDPR-compliant?
Yes, fully. Data hosted in the EU (Frankfurt), optional 2FA, audit log on all actions, right to erasure (Article 17).
How do you protect against fraud?
Anti-fraud filter on every click. Bot detection via UA, IP heuristics, fraud score 0-100. Score ≥80 = bot, automatically not billed. Suspicious 50-79 review in admin queue.
Do you support 2FA?
Yes, optional in settings. TOTP (Google Authenticator, Authy). We recommend it for both brands and creators with high volume.
How do you protect bank details?
IBAN / Stripe data is tokenised and encrypted. Real card numbers never leave Stripe (PCI-DSS Level 1). We only see the last 4 digits.